Refund policy

 

Return & Refund Policy

Last updated: November 13, 2025

Thank you for choosing Auréva. We are committed to delivering high‑quality products and a great customer experience. If for any reason you are not completely satisfied with your purchase, we will do our best to help, subject to the terms outlined below.

Note: Hair and scalp oils are considered personal‑use items. To protect the health and safety of all customers, we can only accept returns on items that are unopened, unused and in their original sealed packaging. Items that have been opened, used or tampered with cannot be returned or resold for hygiene reasons

1. Return window

You may request a return or exchange within 30 days of the delivery date. Returns received after this period will not be accepted unless required by law. We recommend initiating the return as soon as possible so that your request can be processed within the window.

2. Eligibility for returns

A return will only be accepted if all of the following conditions are met:

  • Unopened & unused: The product must be in new condition, with all original seals, labels and packaging intact Due to hygiene considerations, opened or used products cannot be returned

  • Original packaging: The product should be returned in the same packaging in which it was delivered. Do not remove security seals or tamper with safety lids.

  • Proof of purchase: You must provide a valid order number or proof of purchase.

  • Exempt items: Discounted items, gift cards, and promotional bundles are final sale and cannot be returned or exchanged.

If you received a damaged or defective product, please see the “Damaged/Defective Items” section below.

3. How to initiate a return

To start a return, please follow these steps

  1. Contact us: Email our customer support team at help@aurevahair.com (replace with your real email address) and include your order number, the item(s) you wish to return and the reason for the return. Do not return items without first receiving authorization.

  2. Obtain return authorization: Our team will reply with a Return Merchandise Authorization (RMA) number and instructions on how to mail your item back to us. Returns received without an RMA number may be delayed or refused.

  3. Package & ship: Place the item securely in its original packaging along with a copy of your proof of purchase and write your RMA number on the outside of the package. Use a trackable shipping service; we are not responsible for packages lost in transit. Unless the item is defective or we made an error, you are responsible for return shipping costsshopify.com.

  4. Send to the following address:


Auréva Returns 7958 Garden Stone Ct Las Vegas, NV 89149 United States 
 4. Refunds & processing

Once we receive your returned item, we will inspect it to verify that it meets our return conditions. If approved, we will process your refund, exchange or store credit within 5–7 business days

  • Refunds will be issued to your original payment method. Please allow 1–2 billing cycles for the credit to appear on your statement, depending on your card issuer

  • Store credit may be offered if you prefer to exchange for another product. Store credit has no expiration date and can be applied to future orders.

  • Exchanges will be shipped after we receive and inspect the returned item. You may need to pay any difference in price.

We reserve the right to refuse a refund if the returned item does not meet our eligibility criteria.

5. Damaged or defective items

If your order arrived damaged, defective or incorrect, please contact us within 7 days of delivery. Include clear photos of the damage or defect as well as your order number. We will work with you to provide a replacement or refund at no additional cost. In these cases, we will cover return shipping.

Please do not dispose of damaged items until we have responded, as we may request that the item be returned for inspection.

6. Cancellations & order changes

We process orders quickly, but if you need to cancel or modify your order, please contact us immediately at Help@aurevahair.com. We cannot guarantee cancellations once an order has shipped. If your order cannot be cancelled, please follow the return procedure above after you receive your package.

7. Exceptions

Certain situations may fall outside our standard return policy:

  • Hygiene products: For health and safety reasons, opened beauty or personal care products cannot be returned

  • Final sale & promotional items: Items marked “Final Sale,” “Clearance” or offered as part of promotions or gift-with-purchase are not eligible for return or exchange

  • Bulk or wholesale orders: Larger orders or wholesale purchases may be subject to a restocking fee or additional conditions. Please contact us before placing a bulk order.

  • International orders: The customer is responsible for return shipping on international orders. International shipping fees, duties and taxes are non‑refundable.

8. Questions

If you have any questions or concerns about our Return & Refund Policy, please contact us at help@aurevahair.com. We value your business and will respond as quickly as possible.

This policy is provided for your convenience and does not constitute legal advice. Consult with a qualified attorney to ensure your return policy complies with all applicable laws and regulations.