Frequently Asked Questions (FAQ)

Welcome to the Auréva Hair Frequently Asked Questions page. We created this guide to answer common questions about hair shedding, hormonal changes, scalp care, our products and policies. If you don’t see your question here, feel free to reach out via our contact page.

Hair Shedding & Hormonal Changes

Why is my hair shedding after giving birth?

Many new mothers notice a dramatic increase in hair shedding a few months after giving birth. This condition, called telogen effluvium, occurs when falling estrogen levels push more hairs than usual into the resting (telogen) phase of the growth cycleaad.org. Shedding usually peaks around four months postpartum and most women find their hair returns to normal thickness by their child’s first birthdayaad.org. Although the shedding can feel alarming, it is temporary.

How long does postpartum hair shedding last?

Postpartum shedding normally begins a couple of months after delivery and tends to peak at about four monthsaad.org. In most cases, the excessive hair fall resolves on its own within the first yearaad.org. If you are concerned that shedding continues beyond this period or notice bald spots, consult a healthcare provider to rule out other causes.

Does perimenopause cause hair thinning?

Yes. Perimenopause is the transition period before menopause and typically occurs between the ages of 45 and 55naturalcycles.com. During this time, levels of oestrogen and progesterone fluctuate and eventually decline, which can cause hair follicles to behave differentlynaturalcycles.comnaturalcycles.com. Hair follicles have receptors for oestrogen, so when hormone levels drop, follicles may shrink, leading to thinner, finer strandsnaturalcycles.com. Many women notice increased shedding or reduced fullness during perimenopause.

Why does menopause cause thinning hair?

Hormonal changes at menopause can affect hair growth. According to Cleveland Clinic, falling oestrogen and progesterone levels cause hair follicles to shrink and produce thinner hairmy.clevelandclinic.org. Hair loss risk also increases with age and during periods such as pregnancy and menopausemy.clevelandclinic.org. Maintaining a healthy scalp and using hair‑friendly products may help support hair density during this stage.

Can stress cause hair shedding?

Physical or emotional stress can trigger telogen effluvium, a temporary condition in which more hairs enter the resting phase and fall out. The International Society of Hair Restoration Surgery notes that telogen effluvium is a common form of temporary hair loss that involves increased shedding in response to stressishrs.org. When the stressor ends, shedding usually resolves within several monthsishrs.orgishrs.org. Research from Harvard’s Stem Cell Institute adds that elevated stress hormones can keep hair follicle stem cells in a resting state, delaying new hair growthhsci.harvard.edu. Removing or managing stress allows follicles to return to a normal growth cyclehsci.harvard.edu.

How does a healthy scalp affect hair growth?

Experts say that a healthy scalp is vital for producing healthy hair. A hair‑growth feature from The Guardian notes that research shows a healthy scalp plays a crucial role in the production of healthy hairtheguardian.com. Regular cleansing helps prevent dandruff and buildup, and using conditioners or scalp oils can keep hair from drying outtheguardian.com. Keeping your scalp balanced and nourished is essential for any hair‑growth journey.

Product Use & Benefits

What is Auréva Root Revival™?

Auréva Root Revival™ is a cosmetic scalp elixir created by cosmetologists and tested on real clients to support healthier hair growth. It is formulated for women experiencing hair shedding or thinning due to hormonal changes, postpartum recovery, perimenopause, menopause or periods of prolonged stress. The blend contains lightweight botanical oils that nourish the scalp, support hair follicles and help rebalance the scalp’s natural oils.

How do I use Auréva Root Revival™?

Use one to two full droppers of the elixir directly on your scalp. We recommend applying it a few hours, or up to a day, before washing your hair. Massage the oil into your scalp using circular motions to encourage circulation, then leave it to absorb. Use two to three times per week or as part of your preferred hair‑care ritual. For best results, pair with gentle shampoos and conditioners and allow at least 4–6 weeks of consistent use.

What results can I expect and how long will it take?

Results vary by individual, but many customers report less shedding, stronger strands and a healthier scalp within several weeks of regular use. Remember that postpartum shedding can take up to a year to resolveaad.org, and perimenopausal or stress‑related hair thinning may improve once underlying hormonal or stress factors stabilisenaturalcycles.comhsci.harvard.edu. Consistency is key; give your roots time to respond to the nourishing ingredients.

What are the key ingredients and their benefits?

Our signature blend includes:

• Jojoba Oil: Closely mimics the skin’s natural sebum, helping to moisturise and balance the scalp without leaving a greasy residue.

• Pumpkin Seed Oil: This oil contains vitamin E, omega‑3 fatty acids and linoleic acid, giving it antioxidant and anti‑inflammatory propertieshealth.clevelandclinic.org. Research suggests that pumpkin seed oil may help reduce dihydrotestosterone (DHT) levelshealth.clevelandclinic.org and shows promise as a topical treatment to encourage hair growthhealth.clevelandclinic.org.

• Black Cumin Seed Oil: Rich in thymoquinone and essential fatty acids, it has been used traditionally to soothe irritation and support a balanced scalp.

• Rosemary Extract: Provides a natural preservative boost and is traditionally used to promote circulation.

Our elixir is free of silicones, parabens, sulphates and synthetic fragrance. We never test on animals, and our ingredients are sourced with care.

Is Auréva Root Revival™ safe during pregnancy or breastfeeding?

The oils used in Auréva Root Revival™ are of natural origin and are cosmetologist‑developed. However, during pregnancy or breastfeeding it is always best to consult your physician before introducing new products into your routine, especially if you have any scalp conditions or sensitivities.

Orders & Shipping

Do you offer international shipping?

Yes. We currently ship to customers across the United States as well as selected countries and regions. International shipping options, costs and estimated delivery times will display at checkout. Please note that customs duties or import taxes (if applicable) are the buyer’s responsibility.

How long will my order take to arrive?

Orders are processed within 1–3 business days. Standard domestic shipping generally takes 3–7 business days after dispatch, while international orders can take 2–3 weeks depending on location. Factors such as carrier delays or customs inspections can extend delivery times.

How is shipping calculated?

Shipping costs are calculated at checkout based on the destination, weight and shipping option selected. We offer free standard shipping on qualifying domestic orders over a certain amount. For full details, please see our Shipping Policy.

Returns & Refunds

What is your return policy?

We want you to be completely satisfied. Unopened and unused items can be returned within 30 days of the purchase date. Sale items and opened products are final sale and cannot be returned. Customers are responsible for return shipping costs unless the item arrived damaged. For details see our Return & Refund Policy.

How do I start a return?

Email us at support@aurevahair.com within 30 days of your purchase. Please include your order number and the reason for your return. We will provide further instructions, including the return address. Once we receive and inspect your item, we will issue a refund to your original method of payment (excluding any original shipping costs).

General Questions

Are your products cruelty‑free and vegan?

Yes. Auréva products are never tested on animals and contain no animal‑derived ingredients. We believe in ethical sourcing and clean formulations.

Where are your products made?

Our elixirs are formulated and packaged in the United States in small batches. We partner with trusted suppliers to ensure ingredient quality and product consistency.

How can I contact Auréva?

If you have any questions or concerns, please reach out to us via support@aurevahair.com. You can also use the contact form on our website. We aim to respond to all inquiries within two business days.

Do you offer any guarantees?

Our products are designed to support scalp and hair health, but results vary depending on individual genetics, hormones, stress levels and lifestyle factors. We cannot guarantee specific results; however, we stand behind the quality of our ingredients and offer a 30‑day return window for unopened products. Consistent use combined with overall scalp care and a healthy lifestyle offers the best chance of achieving the results you desire.

We hope this FAQ has been helpful. Thank you for choosing Auréva!